theprocessword

 

I dropped my Apple product and I think I need my screen replaced…

Whether you dropped your Macbook, stepped on your Macbook Pro, cracked your iPhone glass on the cement, or rolled on top of your iPad, we’re here to help. If your screen has lines going down it, has what appears to be black ink spreading across it, is completed unreadable, has visible cracks, or has only part of the screen turning on,you need your screen replaced.

Can you explain your prices?

For local repairs inside of our service areas, the price on our website includes labor, parts, and local service. In fact, it doesn’t matter how broken your screen is because we replace the entire LCD and/or glass.The prices on our website are also exactly what you pay,meaning that if and when we repair your Macbook, Macbook Pro, iPhone, or iPad the rate online is exactly what you pay. Nothing extra.

For repairs through our Ship-In Program, the price on our website includes two-way shipping. In fact, the price is the same whether we come to you or whether you ship it to us.

thepriceisthesame

I like that my repair will cost a lot less and get done a lot quicker than going to the Apple Store, but what if I have questions?

We have several branches across the US and a nationwide Ship-In Program. If you have questions, feel free to contact us using the information on the contact pages for our local branches and for the Ship-In Program. Check out our Frequently Asked Questions page too, that will answer a lot of your questions.

I like your prices, my questions are answered, and I’m ready for my repair.

For local repairs, once you contact us, we’ll set up a repair time. More often than not, we can replace your screen the day you contact us. Other times, we may have previously scheduled repairs or are in the middle of a repair. But no matter what, when we do perform your repair, we do it right in front of you.

For repairs through our Ship-In Program, once you contact us and we set-up your Ship-In repair, we’ll email you your shipping label with instructions for getting your Mac to us.

But where does the repair happen?

Forlocal repairs,if you are within our service area we come to YOU for free. If you live outside of our service area, contact us anyway and we can probably work something out. Whether you feel comfortable meeting at Starbucks, at the library, at your house, during your lunch break, at work, or at school, we’ll meet you there and get the repair done.

For repairs WAY outside of our service areas, theShip-In Programis the best way to get your repair done. Two-way shipping is included for free. Your Mac will be shipped to our Nationwide Service Center in Washington, DC.

Once the repair is done, how do I pay?

For local repairs, cash is always appreciated, but we accept checks and credit/debit cards as a last resort. You’ll receive a emailed receipt that details what was performed and has our contact information as well as warranty information.

For the Ship-In Program, once we receive your Mac and have performed the repair, we’ll email you a before and after picture as well as a payment link through PayPal. If you don’t have a PayPal account, you can still pay with a credit card. Alternatively, you can include a check or money order when you ship in your Mac. Contact us for more details.

So there’s a warranty? What if I break my Apple product again?

With your repair you’ll get a 6-month warranty that protects against manufacturer’s defects like brightness issues, screen failure, etc. We are a bunch of normal guys that want you to be 100% happy with your screen, so if you happen to break your screen again during the life of your computer, we’ll replace it the second time for 50% off.

Sounds good. Thanks!

That’s pretty much how it’s done. Bottom line is that we love making people’s days with fixing their Apple laptops for a fraction of the cost of services that don’t offer half of the things that we do. No one else can do what we do. If you are in our service areas we come to you for free and do your repair right in front of you. If you aren’t in our service area, two-way shipping is free. We just want to fix your Mac for less and as quickly as possible.

So if you like what you hear, click “View Pricing” below.

View Pricing »

Sorry, you can not to browse this website.

Because you are using an outdated version of MS Internet Explorer. For a better experience using websites, please upgrade to a modern web browser.