“This was the first time I complained and someone did something about it”…

- New York City, NY -
- Starbucks on 35th and 8th-

Karri is another person that we found on Twitter’s Advanced Search. She broke her white Macbook about 2 weeks ago, and was devastated to find out from the person at the Store that a repair for her broken screen would cost “between $500 and $800″. She wondered why they couldn’t have given an exact amount!

We emailed her and @replied her for about a week, and scheduled the repair when we told her that we were in New York City for the day doing repairs. She met us at the Starbucks on 35th and 8th, and with Starbucks patrons looking at us strangely, her repair started and ended in 30 minutes. When laughing about being found on Twitter, she said “This is the first time I’ve complained and someone did something about it. You guys seemed too good to be true, but are completely true.” Glad we could help.

Karri's Macbook before

Karri's Macbook after

Cell phones can break Macbook screens too….

- King of Prussia, PA -
- King of Prussia Mall -

We got an email Sunday night from Nora S. She told us that her son was on his Macbook on the floor when her daughter dropped her cell phone from 4 feet above, right on top of his screen. The screen cracked and ever since then had been spreading across, making the computer almost unusable.

They took the Macbook to the King of Prussia Mall and found out that it would be nearly $900 to fix. Luckily for Nora, her daughter, and her son, they saw our new CrackedMacScreen.com ad in front of the Verizon store, at the entrance/exit of the Plaza, next to Lord and Taylor.

A member of our Repair Team met Nora at the Starbucks in Paoli the following day. Her son’s computer was good as new in 30 minutes, and needless to say, he daughter won’t be twirling her cell phone above the Macbook any time soon.

Nora's Macbook before

Nora's Macbook after