If your wife breaks the glass on your Unibody Macbook Pro and tweets about it, we’ll get it repaired…

- Philadelphia, PA -
- Via Long Island, NY -

While doing a search for posts on Twitter about cracked Macbook screens, we saw a tweet by a woman in Long Island who broke her husband’s Unibody Macbook Pro on Valentine’s Day. We @replied her, and her husband gave us a call the next day. Since they live in Long Island, we were going to overnight him a laptop box, have him overnight it back, do the repair, and overnight it back to him. Three-way overnight shipping would be free. This sounded good to John (the husband), but he decided to drive in to Philly for the day with his son and make a day of it.

He drove in today, dropped off his Unibody Macbook Pro, and went to King of Prussia Mall to buy his son a new toy. 2 hours later, we gave him a call and told him that his computer was fixed. He was absolutely thrilled. ‘It looks like it’s fresh from the Apple Store!”

John's Unibody Macbook Pro Before

John's Unibody Macbook Pro After

If you are interested in a repair and aren’t ready for a repair, we’ll probably text you once a month until you are ready…

- Philadelphia, PA -
- Temple University -

Meridith called us last September and told us about her broken screen on her Macbook. She had called her mother in New York and told her the bad news, but told her that she found us from a flyer on campus so she had a solution. Unfortunately though, she didn’t have the money saved up for the repair. She told us that she would give us a call back later. Since she never told us her name, I wrote down “girl with little girl voice” (you’ll get why later) on a post-it note and posted it on my external monitor.

Every month or so, we would text her and let her know about 3 day “vacation” sales that we were having, and she would reply that she wasn’t ready yet. Miraculously, she texted us yesterday and said that she was finally ready. The funny thing was that we never knew her name, so after probably sending 20 or so texts back and forth to schedule the repair, we had to say “What is your name by the way?”

After meeting her at Kardon apartments on Temple’s campus, we joked about the “little girl voice” thing, and she was laughing that people say that she has a small voice all the time.

30 minutes later, her screen was fixed and she could stop going to the Temple U Tech Center to do work.

Meridith's Macbook before

Meridith's Macbook after

Eggs over easy, hash browns and… a broken Mac screen :(

- San Diego, CA -

- Mission Beach -

Yes, sometimes for a college student Sunday mornings can be rough. For (we’ll call him) John, a junior at (we’ll call it) San Diego Sunshine State University of California, this particularly Sunday was not one he will look back on fondly. We won’t go into too much detail because he wasn’t able to go into too much detail but all we can say is he woke up in the morning and his screen looked like it does below.

Fortunately, his roommate had seen several of our fliers around campus and was able to point him in the right direction. John gave us a call later that afternoon and we were able to get his screen fix just in time for finals week. Good luck on exams to John and all the other students at SDSSUC!

Perhaps it’s appropriate to mention our warranty policy at this time. If John were to wake up and find his Macbook screen cracked again (knock of wood), we would fix it for just $100. Not a bad deal, eh?

John’s Macbook before

John’s Macbook after