General Questions
- Are you guys for real? Why are your prices so much lower than Apple?
- Are your screens made by Apple?
- Will I lose any data when you perform my repair?
- I have an AppleCare warranty on my device, will this void my warranty?
- So what sort of warranty do I get from CrackedMacScreen.com?
- Will I get a receipt?
- What happens if you can’t repair my computer or something goes wrong during the repair?
- Do you have payment plans?
Local Repairs
- So you'll really come to me for free?
- What if I'm outside of your service area?
- What if I'm WAY outside of your service area?
- Should I bring my charger with me?
- How soon can I get my computer repaired?
- If I come to you, will it be cheaper?
- What kind of payments do you take?
Ship-In Repairs
- How does shipping work? Do I pay for it?
- What about a box?
- How long will my repair take once you receive it the next day?
- So you'll ship it back to me for free too?
- Us there insurance with the two shipments?
- What kind of payments do you guys take? When do I pay?
- If I need it overnighted both ways, is it possible to pay more to get my computer shipped faster?
- Do you perform repairs for people who are living in countries other than the United States?
- Do you ship to military ( APO / FPO ) address?
General Questions
Are you guys for real? Why are your prices so much lower than Apple?
Well, honestly, yes we're real! We order large quantities of screens, keep our overhead low, and pass the savings onto you. We don't know why they charge as much as they do, but we established our company to provide a quick, affordable alternative to paying upwards of $1,000 for a repair that really shouldn't cost that much.
Are your screens made by Apple?
Apple uses companies like Samsung and LG (to name a few) to produce their parts and then they use companies like Foxconn to put their products together. Our screens come directly from companies like LG and Samsung and are literally the EXACT same part that is your Apple product now. You will not lose any quality or clarity when you get your screen or glass replaced by us, since it's the same part!
Will I lose any data when you perform my repair?
When we replace the screen on your Mac laptop, iPad, iPhone or iPod we are like stealthy ninjas. We use some of the least invasive techniques in the industry to make sure that we don't affect any of your data. That being said, if you don't already, you should definitely be backing up your information. Even if nothing gets deleted during a repair it makes us feel SO much more at ease when we know that you are backed up.
I have an AppleCare warranty on my Apple device, will this void my warranty?
No. When you crack your screen or glass, you void the warranty of your screen/glass. When we replace that part, the warranty for the rest of your Apple device is not affected. In fact, our work is so good that Apple would have no idea that we replaced your screen. We've had customers go back to Apple with problems down the road (completely unrelated to their screen) and Apple literally had no idea that the screen was replaced.
So what sort of warranty do I get from CrackedMacScreen.com?
With every repair we have a 6-month manufacturer's warranty with our parts. So if your screen/glass fails, the backlight goes out, looks funky, etc. just contact us and we'll swap it out for free.
If you break your screen/glass at any time after your repair, we'll replace it for 50% off of your original repair price.
Will I get a receipt?
With every repair you will get a receipt detailing your warranty information.
What happens if you can't repair my Apple device or something goes wrong during the repair?
We aren't perfect (but we're getting there!), and sometimes during a repair a display cable may become tweaked or a backlight may go out. It's what stinks sometimes about doing local repairs...we can't just grab a part from our bag and go to work because you may be in a rush. It's our guarantee that we will give your computer back to you in a state that is the same or better than it is right now.
This means that if for some odd reason we can't replace your screen, we'll give your computer back to you with your broken screen still in it and it will be as if we never tried to repair it. If something else becomes damaged during the repair, we will fix it. That might involve your computer being shipped to our National Repair Center in Washington, DC. We are equipped to perform every repair for our Ship-In customers there. If we can't fix it, we'll pay for Apple to step in and perform the repair or give you a discount, whichever you prefer.
The reason we have 100% satisfaction with our customers isn't because we are perfect. It's because that the .0001% of the time that something doesn't go as planned, we are honest about it and will do anything to make you happy.
Do you have payment plans?
Unfortunately we can't do payment plans.
Local Repairs
So you'll really come to me for free?
Yes, if you are in our service area we will come to you for free and perform the repair right in front of you. We've met people on their lunch breaks, at work at an adjacent desk, in a Starbucks, you name it and we've met people there.
What if I'm outside of your service area?
Send us a repair form anyway. We may be able to work something out.
What if I'm WAY outside of your service area?
Check out our Ship-In Program. Free two-way shipping is included with all repairs.
Should I bring my charger with me?
Please have your computer charged and bring your charger with you to your repair.
How soon can I get my computer repaired?
We promise “same-day repairs” meaning that when we meet you, your repair will be done that day (in front of you). It doesn’t necessarily mean that we will be able to meet you today.
If I come to you, will it be cheaper?
This is on a case-by-case basis. Fill out the Repair Form for your city and we’ll discuss options with you.
What kind of payments do you guys take?
Cash is always appreciated, but we accept personal checks and money orders and credit/debit cards
Ship-In Repairs
How does shipping work? Do I pay for it?
Nope, we pay for shipping. With every repair we include two-way shipping free of charge. Your Mac will be shipped FedEx Two-Day or FedEx Ground (whichever is quickest) both ways. Once you contact us though the Repair Form, we'll email you or call you to discuss your repair. When you decide on what day you want to ship in your Mac, we’ll email you a label with directions to your nearest FedEx location.
What about a box?
We'll deduct up to $15 for a FedEx box, but often times the box and supplies will only cost a few dollars.
How long will my repair take once you receive it?
99% of the Macs that we repair ship out the day that we receive it. There is a really small chance that we may have to special order your screen if you have a really weird screen model in your Mac. It happens occasionally with the new white Macbooks and the 17-inch Macbook Pros. If that happens, we would have your computer for one additional day.
So you ship my Mac back to me for free too?
Once your repair is complete, we’ll FedEx Two-Day or FedEx Ground (whichever is fastest) your Mac back to you free of charge.
Is there insurance with the two shipments?
Every shipment is insured to the value of your computer. We use UPS because they are the best and we’ve never had a computer get lost or damaged. We’ve had packages take one extra day, but that’s it.
What kind of payments do you guys take? When do I pay?
For the Ship-In Program, we’ll email you after your repair is complete with a before and after picture and a payment link through PayPal. If you don’t have a PayPal account, you can still pay with a credit card. Alternatively, if you don’t have a credti/debit card or don’t want to pay with one, you can include a check or money order with your Mac when you ship it in. Ask your Repair Tech for details.
If I need it overnighted both ways, is it possible to pay more to get my computer shipped faster?
Yes. Fill out the Ship-In Repair Form on the contact page and we can tell you different price points for your repair. If your need your Mac overnighted, we can overnight it.
Do you perform repairs for people who are living in countries other than the United States?
This is a case-by-case basis depending on the country where you live, but for international customers, you would be responsible for shipping and customs costs. Fill out the Repair Form and we'll give you all of the details.
Do you ship to military ( APO / FPO ) address?
YES! We are one of the only Apple laptop screen repair companies that ships to military addresses. We will deduct the cost of USPS Priority shipping for your address to our Repair Center in Washington, DC and we will pay for USPS Priority shipping back to your military address. So, as with our other repairs, shipping is free!
