– Washington, DC –
– Via Fairfield, CT-
Michelle sent us a Repair Form on Friday. She had shattered the glass on her 13-inch Macbook Pro, and was really concerned about getting it fixed. She didn’t want it to get worse, so she needed a fast repair. She saw that at one time we performed screen repairs in New York City, so she asked us if we could meet her in Manhattan. I informed her that yes, at one time I replaced screens locally in NYC, but I moved from Philadelphia to DC in September so it’s impossible for me to some up to NYC for one Macbook Pro repair. I told her that the Ship-In Program is the best thing for her, and it would be even quicker than waiting for a local repair from the other shops in her area.
I emailed her a Two-Day Air label and instructions for getting it shipped out. She sent it out on Monday and we received it today. We performed her repair today, emailed her with a before and after picture, and she paid us through PayPal. Pretty easy process, if we do say so ourselves.