– Philadelphia, PA –
– Via South San Francisco, CA –
Carmen emailed us on Monday from South San Francisco. She had broken the screen on her 13-inch white Macbook a couple of weeks ago, and REALLY needed her computer to be fixed as soon as possible. We explained the repair process and that we would be overnighting her a laptop box on Tuesday.
She received the box on Wednesday, but was unable to ship it back until Thursday because she forgot to bring the Macbook to work (where we shipped the box). She used the included free overnight label to ship it back to us, and we received it on Friday. We fixed her computer within an hour and overnighted it back to her. She received it on Saturday and was super happy with the whole process!