– Philadelphia, PA –
– Via Maplehurst, CT –
Christine called us up on Wednesday about her daughter’s 13-inch Macbook (apparently a lot of daughters these days are cracking their screens!). Christine lived in Connecticut, so wanted to do the Ship-In Program. We explained that we would overnight her a laptop box, she would overnight the laptop box back to us, we would perform the repair, and overnight the Macbook back to her. Three-way overnight shipping is included in the $299 price.
Christine thought that it sounded wonderful, so we started the process. She received the laptop box yesterday, placed the Macbook inside with a check made out for $299, and dropped off the box at FedEx. We received her computer today, fixed it in about an hour, and overnighted it back to her. Christine thought the process was “really painless”. So did we Christine, so did we.