– Philadelphia, PA –
– Moore College of Art and Design –
Lisa emailed us last week about the cracked screen on her 15-inch 2.4ghz Macbook Pro Unibody. We emailed her back to find out what was cracked, the glass or the LCD. She confirmed that it was the LCD, and we told her that the price is $499, and it would involve removing the glass, removing the display assembly, replacing the screen, and putting the glass back on. We agreed to pick up her Macbook Pro from her at the Moore College of Art and Design and drop it off later in the day.
All went according to plan until we went to pick up her computer, when we saw that she didn’t have a “Unibody” Macbook Pro after all, she had an aluminum previous generation Macbook Pro. The repair would be $100 less @ $499. She was obviously happy!
Lesson learned for both of us. For us, to always make sure that we know what kind of computer we are fixing. For anyone reading this blog, make sure you know what kind of computer you have. Unibody Macbooks and Macbook Pros have black keys. End of story!