– Philadelphia, PA –
– Via San Diego –
Jeff called up our repair tech Mike in San Diego and told him about his Macbook Pro that had seen better days. He thought that his nephew had maybe stepped on it, bending the bezel and making the computer pretty hard to close. While Jeff tried to diagnose the problem, he cracked the screen. He told Mike that he could definitely do the repair himself, but he was kind of sick of looking at the computer and just wanted it fixed.
Since we already had the parts for Jeff’s computer in Philadelphia, Jeff opted for our new “ship-in” option. We overnighted him a FedEx laptop box with a prepaid label inside. He shipped us his Macbook Pro, and we repaired it same-day and overnighted it back to him. The three-way overnight shipping was free and all in all, it was two days of transit.
Jeff was thrilled to have his computer back in working order, and probably more excited that he didn’t have to do it himself.